Frequently Asked Questions

Of course! All sellers are required to provide a valid working tracking number within 5 days or the order will be canceled and the buyer will recieve a full refund. Didnt Recieve One? Conatct Us

When you purchase an item the seller is required to also provide the carrier. You can track the package directly on the carrier's website.

We pride ourselves on our fair commission structure, taking only a modest 4% of each sale excluding the credit card processing fee. In contrast, many competitors impose much higher fees, ranging from 15% to a staggering 20% per transaction. At MalikHub, we prioritize fairness over greed. So if an item is sold for $100 we only take a $4 comission plus the credit card processing fee which is 2.9% plus a 0.30 cents processing fee. In all this comes to 6.9% of the total cost plus a 0.30 processing fee. This would leave your earnings at around $92.80. As compared to a site like Poshmark where if an item sold for $100 they take a whopping $20! We recognize that sellers are the backbone of our platform, and we strive to ensure they maximize their earnings from each sale. Additionally, sellers have the flexibility to customize the commission percentage for affiliates, with a default minimum of 1% that cannot be lowered. This means that the maximum commission deduction, excluding credit card processing fees, is capped at 5%. Furthermore, sellers can opt to increase the affiliate commission percentage to as high as 10%. Offering a higher commission can incentivize more individuals to promote your products, potentially accelerating sales. However, it's important to note that MalikHub itself maintains a consistent 4% commission rate for providing the platform.

Trading is permitted on MalikHub, but please note that our policy does not extend to cover trades. When payment for the full value of items is not conducted through our platform, we cannot ensure that both parties will fulfill their commitments to ship items as promised or described. Trading relies heavily on an honor system, which can be challenging for us to support effectively. Consequently, we strongly advise against trading, as it leaves users without adequate protection.

If someone asks you to conduct a transaction offline, please refrain from doing so as it goes against our policies. When payments are not processed through MalikHub, we cannot ensure that both parties will fulfill their obligations as agreed upon. This poses risks such as non-delivery or receiving items that do not match their description. In such cases, we are unable to provide refunds or resolve disputes effectively. Additionally, members who engage in offline transactions may face restrictions on their buying and selling privileges. If you encounter such a request, please notify us immediately as it may indicate fraudulent activity.

At MalikHub, sellers set their return time for each product. A seller can select to accept returns within 7 days, 14 days or 30 days. This will be displayed on each product listing. A seller can also choose not to accept returns for a product. However, we are committed to facilitating a positive experience for both buyers and sellers alike. If a seller chooses not to accept returns then this means issues related to fit, change of mind, or delayed delivery will not be permitted. If the item is in violation of MalikHub's user agreement then a refund will be given to the buyer. If there is any problem upon receiving an item, buyers must report the issue within the return time selected on the product. After this period, funds will be released to the seller and will be non-refundable. Upon making a purchase, buyers should anticipate the arrival of their package. The allowed return time by the seller is the grace period for buyers to inspect the item and ensure it aligns with their expectations. Once this period has passed, buyers are no longer eligible for returns. This policy is in place to ensure prompt payment for sellers and to expedite the overall transaction process. A buyer should also not press the "Accept Sale" button on their Purchases page for a product they have not fully inspected and accepted. This button automatically pays out the seller. After the seller has been paid out it cannot be reversed.

Buyers are fully responsible for returning an item to the seller. This includes paying the shipping cost for the return. In cases where an item is damaged and poses a safety hazard, the buyer may not need to return it, as this could present a safety concern. However, if the damage does not pose a hazard, the buyer must return the item to receive a refund. We recommend that sellers take detailed photos of items before shipping to mitigate damage-related complaints. Additionally, buyers should provide a valid tracking number to ensure a full refund is issued. If a return is not recieved by the seller in this case a buyer may not be eligible to recieve a refund.

Items should be shipped within 5 business days of the order placement. Failure to ship the order within this timeframe, without providing tracking information, may render the buyer eligible to cancel the order and sale. We strongly advise all sellers to promptly ship their items to avoid delays for buyers and prevent negative reviews.

We strongly recommend using UPS Ground with insurance. UPS boasted an almost 98% on-time delivery rate in 2023, making them our top choice. Additionally, UPS offers insurance for added peace of mind. If the value of the product you're shipping is under $100, insurance for the package is free. For values ranging from $100.01 to $300, the insurance cost is only $4.35. For each additional $100 in value beyond $300, a $1.45 fee will be added. For instance, if your item is valued at $400, the insurance cost would be $5.80, while for a $500 item, the insurance would be $7.25. Rest assured that UPS provides full coverage in case your package is lost during transit.

MalikHub bears no liability for packages lost in transit. We strongly advise sellers to obtain insurance for their packages through their chosen carrier. To receive payment, every sale must be associated with a valid tracking number. Failure to provide tracking information will result in the cancellation of the sale after 5 days. Our system verifies each tracking number to ensure its validity. In the event of a lost package, both parties should contact the carrier to locate it. If a package is lost before reaching the buyer's provided address, the seller may be held responsible as the product never reached its intended recipient. This is why we heavily recommend recieving insurance from your carrier on shipments. If the package is lost by them and they are found responsible you will recieve a refund of the declared value by the carrier. Once a package is marked as delivered to the address provided, it is considered delivered and a seller will be eligible for payout if the item is as described. It is the buyer's responsibility to receive the packages delivered to the designated address. A buyer will not recieve a refund if the address they provided is incorrect. Buyers should ensure they provide the correct address.

Yes, dropshipping is permitted on our platform. However, it is the seller's sole responsibility to ensure that the vendor or manufacturer they collaborate with can deliver the products within a 14-day timeframe. Additionally, a valid tracking number must be added within 5 days of the sale. Exceptions to this policy are only made if the buyer explicitly requests an extension of time. Otherwise, failure to provide a tracking number within 5 business days will result in the cancellation of the sale.

Yes, all reviews are permanent and cannot be removed. Should you encounter a review that contains false information, please report it to us, and we will conduct a thorough investigation. If the review is found to be inaccurate or misleading, it will be promptly removed from the platform. Additionally, buyers have the freedom to update their reviews at any time to reflect their evolving experience.

After the buyer receives the item, we release the money to your MalikHub dashboard within the return time frame selected on your product. If the seller accepts the sale then you are paid out immediately. You can withdraw the money via the payment method you provided.

Your satisfaction and protection are paramount when shopping on MalikHub. Rest assured, we prioritize the security of your payments throughout the entire transaction process. Upon placing an order on MalikHub, your payment is securely held until you confirm receipt of your order. This ensures that your funds are safeguarded until you're completely satisfied with your purchase. In the event that the received item does not align with its description, we urge you to promptly open a case through our app or website within the return time of product. If the seller does not accept returns on this product it must reported within 3 days. This allows us to address any discrepancies before finalizing the transaction. If it's determined that the item was misrepresented, the buyer assumes responsibility for returning the item to the seller to recieve a refund. It's crucial to submit a return request within the specified 3-day window from delivery to facilitate a resolution. Failure to do so will result in the automatic release of payment to the seller, signifying the completion of the transaction. Once payment is released, all sales are considered final, and refunds will not be available, as the funds will have already been transferred to the seller.

To ensure a smooth transaction process and uphold the integrity of sales on MalikHub, please adhere to the following guidelines:
1. Provide Valid Tracking Information: It's essential to furnish a valid, operational tracking number for the buyer's designated address. This enables both parties to monitor the shipment's progress and ensures transparency in the delivery process.
2.Ensure Item Accuracy and Compliance: The item shipped must accurately match its description and comply with MalikHub's terms and agreements. Any discrepancies or violations may result in the rejection of the sale.
3.Confirm Successful Delivery: Tracking information should indicate that the item was successfully delivered to the buyer's specified address. This confirmation is crucial for finalizing the transaction and providing assurance to both parties.

Regarding sales finality and insurance considerations:
Finality of Sales: All sales on MalikHub are considered final, provided the product adheres to our terms and agreements and the seller does not accept returns. Otherwise if the user allows returns then a buyer must return the item within this time period. The buyer must also pay for the packaging and shipping cost to return the item in order to recieve a refund. Insurance for Packages: We strongly advise sellers to secure insurance coverage from their chosen carrier to mitigate the risk of loss during transit. Utilizing UPS Ground with insurance is recommended, given its exceptional delivery track record. Insurance costs vary based on the item's value: For items under $100, insurance is complimentary. For values ranging from $100.01 to $300, insurance costs $4.35. For items exceeding $300, an additional $1.45 fee is applied for every extra $100 in value. For instance, if the item is valued at $400, the insurance fee would amount to $5.80. Similarly, for a $500 item, the insurance fee would be $7.25. Rest assured, UPS provides comprehensive coverage, ensuring full reimbursement in case of package loss during transit.

Disputes on MalikHub are resolved through a structured process aimed at achieving fair outcomes for both buyers and sellers:
Attempt Resolution Amicably: Initially, the involved parties (buyer and seller) are encouraged to engage in open communication to resolve the dispute mutually. This entails discussing concerns and reaching a consensus on a satisfactory solution.
Moderator Intervention: In cases where mutual agreement proves challenging, MalikHub moderators intervene to facilitate resolution. Moderators carefully assess the dispute's nature and consider relevant evidence provided by both parties.
Final Decision by Moderators: Depending on the complexity and specifics of the dispute, moderators make a final determination. This decision is reached impartially, considering all available information and adhering to MalikHub's policies and guidelines.

Key considerations in dispute resolution include:
Evidence Submission: Both the buyer and seller may be requested to provide detailed evidence, such as photographs of the item and its packaging, as well as tracking information. This helps moderators evaluate the situation accurately.
Criteria for Resolution: Disputes may be resolved in favor of the buyer if the item is deemed counterfeit, significantly different from the listed product, or arrives with severe damage. Conversely, if the dispute revolves around sizing issues, the resolution may favor the seller, assuming buyers had the opportunity to inquire about measurements before purchasing.
All Sales Final Policy: It's important to note that all items on MalikHub are sold on an "as-is" basis. Therefore, dissatisfaction stemming from a simple change of mind or preference does not warrant a refund. Eligibility for refunds is limited to cases where the received item is damaged, counterfeit, or materially different from its description. If the seller does accept returns then the buyer is responsible for returning the item within this time period.
Preventative Measures: Sellers are encouraged to document their packaging processes thoroughly, including sending emails with packaging details, to mitigate potential disputes related to damage during transit.
By following this structured approach to dispute resolution, MalikHub strives to uphold fairness and accountability within its marketplace ecosystem.

At MalikHub, our affiliate program boasts a seamlessly integrated system designed to empower our affiliates. Following a thorough verification process, affiliates gain access to a straightforward link generation feature across all our products. To utilize this functionality, simply navigate to the desired product page and locate the Affiliate Button, denoted by a blue icon featuring hands holding a dollar sign. Upon clicking this button, a modal window will appear, offering the option to generate a unique affiliate link.

Once generated, these links can be effortlessly shared with friends, family, and potential customers. Affiliates earn a percentage of each sale facilitated through their links, with the specific percentage prominently displayed near the Add To Cart Button on eligible products. Notably, affiliate commissions are disbursed promptly upon the buyer's acceptance of the sale, ensuring affiliates receive their earnings in tandem with seller payouts, thereby eliminating prolonged waiting periods. Affiliates enjoy the freedom to generate an unlimited number of links, with earnings directly correlating to the volume and effectiveness of their promotional efforts. This dynamic model presents a lucrative opportunity, allowing affiliates to capitalize on their outreach efforts effectively.

For convenient tracking and management of generated links, affiliates can access their dedicated Seller/Affiliate page from the navigation bar.

Here, they can easily view and manage all generated links by clicking the Affiliate Button located at the top of the screen, providing comprehensive oversight and control over their affiliate endeavors.